We submit claims for office visits to your insurance company on your behalf. We contract with Midwest Practice Solutions to handle such insurance billing needs, and bills for outstanding balances that are your responsibility will come directly from Midwest. Co-payments for office visits are expected at the time of your visit.
If you have questions about a bill from Midwest, please contact them directly at 513.381.2455. If you have questions regarding your explanation of benefits (EOB), please contact your insurance company directly. If you are unable to resolve a billing issue on your own, Keri Rickenbaugh, director of operations, is available to help you. She can be reached at 513.271.5111 krickenbaugh@lisalarkinmd.com.
High-Deductible Insurance Payment Policy
Patients with high-deductible health savings account (HSA) insurance plans, with no co-payments for office visits, are required to pay in full for their visit at the time of service. We offer a 10 percent discount for patients paying in full. If you can provide proof that your deductible has been met for the year (either through an explanation of benefits or a printout from your insurance carrier), we will waive this policy. Otherwise, you will need to pay in full (cash, check or credit card) at the time of your visit.
Outstanding Account Balance Policy
Please help us by paying your bills promptly. If you have an outstanding account balance with our office, you will need to make a partial payment at the time of check-in for your next visit, or may be dismissed from the practice. We will notify you two days prior to your appointment, at the time of your confirmation call, if you have an overdue balance. Bills unpaid after six months may be sent to a collection agency, and we may dismiss you from the practice.